Refund Policy

1. Company Information

This website is operated by Rare Cove LTD. In this Refund Policy, “Company”, “we”, “us” and “our” refer to Rare Cove LTD. “Website” refers to rare-cove.com and any related pages, landing pages, forms or content controlled by us.

If you have questions about refunds, cancellations, returns or billing, please contact us at [email protected], by phone at +44 1903 742003, or by post at Solutions House, 18 Robell Way, Storrington, West Sussex, RH20 3DN, UK.

2. Scope of This Refund Policy

This Refund Policy applies only to purchases, orders, subscriptions, services or payments made directly to Rare Cove LTD through the Website or another payment channel controlled by us. If you purchase a product or service from a third-party seller, marketplace, app store, payment provider, partner website or external merchant, that third party’s own refund, cancellation and return rules may apply.

This Refund Policy is intended for English-speaking markets, including the United Kingdom, the United States, Australia, Canada, New Zealand and other jurisdictions where our Website or advertisements may be accessible. Your mandatory consumer rights may vary depending on your location and cannot be excluded where applicable law prohibits exclusion.

3. Related Legal Pages

This Refund Policy should be read together with our other legal pages:

• Terms and Conditions
• Privacy Policy
• Cookie Policy
• Contact Us

If there is a conflict between this Refund Policy and specific refund terms shown at checkout, on an order page or in a written agreement with us, the more specific terms will apply unless prohibited by law.

4. General Refund Principles

We aim to handle refund requests clearly, fairly and within a reasonable time. Refund eligibility depends on the type of product or service, the reason for the request, the date of purchase, the delivery status, usage of the product or service, applicable law and any specific terms shown at checkout.

Unless a different period is shown at checkout or required by law, refund requests should be submitted within 14 days from the date of purchase or, for physical goods, within 14 days from the date of delivery. Submitting a request does not automatically guarantee a refund. We may need to review the order, payment record, delivery information, usage data or other relevant details before making a decision.

5. How to Request a Refund

To request a refund, please contact us at [email protected] or through our Contact Us page. To help us process your request, please include:

• Your full name and contact details.
• Order number, transaction ID, invoice number or payment reference, if available.
• The email address used for the purchase.
• The product, service or subscription involved.
• The purchase date and amount paid.
• A clear explanation of why you are requesting a refund.
• Photos, screenshots, delivery records or other evidence, if relevant.

We may ask for additional information if it is needed to verify the purchase, investigate the issue or comply with fraud-prevention, accounting or legal requirements.

6. Physical Goods

If we sell physical goods directly, refund eligibility may depend on the item condition, delivery status and applicable consumer law. Unless stated otherwise at checkout or required by law, items should be returned unused, undamaged, complete, in their original packaging and with all accessories, manuals, labels and proof of purchase.

Before returning a physical item, you should contact us for return instructions. We may refuse or delay a refund if an item is returned without authorisation, to the wrong address, damaged after delivery, incomplete or not reasonably suitable for resale, unless applicable law requires otherwise.

Original shipping costs, return shipping costs, handling fees, duties, taxes and customs charges may be non-refundable unless the return is caused by our error, a defective item, an incorrect item or applicable law requires otherwise.

7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, materially different from the description or incorrect, please contact us as soon as reasonably possible at [email protected]. Please include your order details and supporting photos or evidence where available.

Depending on the circumstances and applicable law, we may offer a replacement, repair, store credit, partial refund or full refund. We may need to inspect the item or request additional information before approving a remedy.

8. Digital Products, Downloads and Online Access

If we sell digital products, downloads, online content, licences, software, templates, files, memberships, courses or access-based products directly, refunds may be limited once access has been granted, the product has been downloaded, the service has been activated or the digital content has been used.

Refunds for digital products may be available where the product is not delivered, cannot be accessed due to our error, is materially defective, is materially different from the description or where applicable law requires a refund. If specific digital product refund terms are shown at checkout, those terms will apply unless prohibited by law.

9. Services, Consultations and Custom Work

If we provide services, consultations, custom work, appointments, implementation work, design work, marketing services, technical services or other service-based work, refund eligibility may depend on whether the service has started, whether work has already been performed and whether costs have already been incurred.

Unless stated otherwise in a written agreement or required by law, service fees may be non-refundable once the service has started, work has been delivered, resources have been allocated or a scheduled appointment has been missed without proper notice. If only part of a service has been delivered, we may consider a partial refund where appropriate.

10. Subscriptions, Renewals and Recurring Payments

If we offer subscriptions or recurring payments, the subscription terms, billing cycle, renewal price, trial period and cancellation method should be shown before purchase or activation. You are responsible for cancelling a subscription before the next billing date if you do not want it to renew.

Unless stated otherwise at checkout or required by law, cancellation stops future renewals but does not automatically refund past charges. If you believe you were charged in error, please contact us promptly at [email protected].

11. Trials, Discounts, Promotions and Free Offers

Promotional offers, free trials, discounted prices, bundles, limited-time offers and special campaigns may be subject to additional conditions. Any material conditions, such as renewal terms, shipping costs, eligibility restrictions, trial length, cancellation requirements or offer limitations, should be reviewed before purchase or sign-up.

We do not intend to use false urgency, hidden charges, misleading “free” claims or unclear renewal terms. If an offer is limited by time, quantity, geography, eligibility or other conditions, the relevant limitation should be disclosed near the offer or at checkout.

12. Third-Party Purchases and External Merchants

The Website may contain links to third-party websites, advertisements, partner offers, app stores, marketplaces, payment pages, affiliate offers or merchant websites. If you buy from a third party, your purchase is usually governed by that third party’s own terms, refund rules, cancellation policy, delivery policy and customer support process.

We are not responsible for refund decisions made by third-party sellers, platforms, payment providers, app stores, marketplaces or external merchants. Please review the third party’s refund policy before completing a purchase.

13. Items and Charges That May Be Non-Refundable

Unless required by law or specifically stated otherwise, the following may be non-refundable:

• Products or services already fully delivered, used, consumed or accessed.
• Digital downloads, digital content, online access or licence keys after access or delivery.
• Custom, personalised, made-to-order or specially requested items or services.
• Gift cards, vouchers, credits or promotional balances.
• Shipping, delivery, handling, customs, duties, taxes or third-party processing fees.
• Subscription periods that have already started or ended.
• Services, consultations or appointments already performed or missed without proper notice.
• Items damaged by misuse, improper handling, unauthorised repair, normal wear and tear or user error.
• Purchases made through third-party platforms or merchants that are outside our direct control.

14. Refund Review and Processing Time

We aim to review refund requests within a reasonable time after receiving the required information. If a refund is approved, it will usually be issued to the original payment method unless another method is required or permitted by law.

Approved refunds may take additional time to appear in your account depending on your bank, card issuer, payment provider, payment method, currency, location and processing schedule. We are not responsible for delays caused by banks, payment processors or third-party platforms.

15. Replacements, Exchanges and Store Credit

In some cases, we may offer a replacement, exchange, repair, partial refund, store credit, account credit or another reasonable remedy instead of a full refund. The available remedy may depend on the product or service, the issue, stock availability, payment status, delivery status and applicable law.

Store credit or account credit, if offered, may be subject to additional terms, expiration rules or usage restrictions where permitted by law.

16. Chargebacks and Payment Disputes

If you believe a charge is incorrect, unauthorised or unclear, please contact us first at [email protected] so we can review the issue. We aim to resolve billing concerns fairly and efficiently.

Filing a chargeback or payment dispute without contacting us may delay resolution. We reserve the right to provide transaction records, delivery records, access logs, correspondence and other relevant information to payment processors, banks or dispute-resolution providers where necessary to respond to a dispute.

17. Fraud, Abuse and Policy Misuse

We may refuse a refund, cancellation, exchange or credit request where we reasonably believe there is fraud, abuse, misuse of this Refund Policy, repeated excessive refund requests, chargeback abuse, unauthorised reselling, violation of our Terms and Conditions or other unlawful activity.

We may also restrict future purchases, suspend access or take other lawful action where necessary to protect users, our business, our payment systems and our partners.

18. Your Consumer Rights

Nothing in this Refund Policy is intended to limit, exclude or replace any mandatory rights you may have under applicable consumer protection laws. If the laws of your country, state, province or region provide stronger rights than this Refund Policy, those mandatory legal rights will apply.

Depending on your location and the type of product or service, you may have rights relating to defective goods, misleading descriptions, cancellation periods, unfair contract terms, non-delivery, digital content, recurring payments or other consumer protection matters.

19. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business, products, services, payment methods, legal requirements or operational practices. Updated versions will be posted on this page. Changes will not affect refund requests that have already been approved before the updated policy is posted, unless required by law.

20. Contact Us

If you have questions about this Refund Policy, refunds, cancellations, returns, billing issues or payment disputes, please contact us:

• Email: [email protected]
• Phone: +44 1903 742003
• Website: rare-cove.com
• Postal address: Solutions House, 18 Robell Way, Storrington, West Sussex, RH20 3DN, UK
• Contact page: Contact us